Accomplished Employment and Sales Manager with extensive experience in recruiting, retention, conflict resolution and employment. Thoroughly versed in all aspects of recruiting, retention, mediation and employment with excellent track record of achieving results. Demonstrated customer experience excellence, business acumen, and strategic planning ability. Possess a collaborative approach in leadership with the aptitude to foster a team-oriented environment while imparting knowledge to others on how to increase productivity. Armed with solid communication and interpersonal skills to establish and maintain rapport with clients, employees and staff.

Provide vocational counseling to transitioning military personnel, Army civilians, and their family members.

• Use marketing techniques to promote various ACAP programs and seminars to transitioning Soldiers, DA Civilians, retirees and their family members
  

• Facilitate automated and manual pre-separation briefings; conducts job assistance training in group or individual settings; Assist individuals with career decisions; explore and evaluate client's education, training, work history, interests, skills, and personality traits during individual counseling sessions; offer other assistance activities such as resume critiques and mock interviews
  

• Counsels individuals experiencing job loss, job stress, or other career transition issues.
  

• Evaluate ACAP reports and interpreted trends and offer and implement systemic solutions
  

• Indentify anomalies in employee counseling data to improve follow-ups which increase counseling rates by 20%
  

• Monitored the MEB/PEB ACAP XXI reports to ensure personnel processing through the MEB/PEB have completed Pre Separation briefings, VA/DTAP briefings and keep their status updated and current on the system.
  

• Support marketing initiatives by briefing corporate leaders and managers
  

• Evaluate the progress of clients and motivates clients to increase their utilization of Army Career Alumni Program (ACAP) Center services
  

• Command thorough knowledge of the transition processing and military benefits available concerning retention, retirement, separation, identification cards, medical benefits, dental benefits, commissary, exchange, morale and welfare facilities, post service insurance and educational benefits for soldiers and family members, to include knowledge of veterans benefits to include medical, educational, employment and financial

Magna Cum Laude